Frequently Asked Questions (FAQs)
1. What is your return and exchange policy?
We offer a 7-day return on full priced item and exchange on all items.
2. Can I open the parcel before payment?
No, our courier service does not allow parcels to be opened before payment. Additionally, since our products are bulky and properly packed, checking them before payment is not possible. However, we offer a 7-day return and exchange policy for your convenience.
3. What is your delivery time?
- Standard delivery time: 2-4 working days.
- Delivery may take longer due to weather conditions or courier-related technical issues.
4. Do you deliver to Azad Kashmir?
Yes, we deliver all across Pakistan including Azad Kashmir ( Deliveries takes slightly longer in AK)
5. What is the exchange process?
To exchange a product:
- Send the item back to our warehouse address.
- We will dispatch the replacement item.
- If there is a price difference, it will be paid at the time of delivery.
6. Do you have a physical store I can visit?
No, we do not have an outlet. We are currently selling online only.
7. How can I ensure the quality of your products?
- You can order one item to check the quality before purchasing more.
- You can also read our customer reviews for reassurance.
8. Are there any hidden taxes when paying via bank transfer or credit card?
- No, there are no hidden taxes for bank transfers.
- Since we use Local Bank Alfalah Gateway to process 3D Secure payment there will no additional charged on local Credit/Debit Cards.
9. What are your delivery charges?
- Free delivery on orders above Rs. 1999.
10. Will my order be dispatched on the same day I place it?
- Orders placed before 5 PM are dispatched on the same day.
- Orders placed after 5 PM are dispatched on the next working day.